FAQ

Burntstuff is a creative workshop based on the Isle of Man. We make and sell a wide variety of personalised products including leather goods, engraved woggles, custom clocks, cutlery, signs, keyrings, and unique gift items.

No. While we’re well known for our custom scouting woggles and leather accessories, we also produce personalised clocks, kitchenware, engraved gifts, and novelty items.

• Leather goods (woggles, patches, key fobs)
• Personalised clocks
• Engraved cutlery and sporks
• Custom plaques, signs, and coasters
• Gifts and keepsakes
• Novelty items

Most items can be customised with text, logos, or artwork.

Yes. Contact us for assistance (design charges may apply).

Where customers supply artwork, sketches, or raster images for custom production, Burntstuff may redraw, convert, clean up, modify, or recreate the design in vector format to make it suitable for manufacture. Any vector artwork, production files, or digital redraws created by Burntstuff during this process remain the property of Burntstuff unless otherwise agreed in writing. The purchase of a custom product does not include ownership or supply of the vector production file. If a customer wishes to obtain a copy of the completed vector file, this may be purchased separately for an additional fee.

Absolutely. We provide design support for large orders, whether for Scout groups, businesses, weddings, or events.

We can usually work with PNG, JPG, SVG, PDF, AI, and EPS files. High-resolution artwork gives the best engraving and cutting results.

We can only engrave artwork you own or have permission to use. By uploading artwork, you confirm you have the right to use it.

Some products have space limitations. If your requested text is too long, we may adjust the font size or contact you with alternatives.

Browse our shop, choose the product you want, and if it’s customisable, add your engraving details or upload your design. Then add it to your cart and checkout.

We accept major debit/credit cards, PayPal, and Bank Transfer.

Orders for standard items may be changed or cancelled before production starts. Personalised items often enter production quickly and may not be cancellable once work has begun.

Sometimes. Contact us before ordering and we’ll let you know whether we can meet your deadline.

On some items yes, quantity discounts are shown on the applicable products.

All items are shipped from our workshop in the Isle of Man.

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by destination. If shipping appears un-available to your country, contact us.

Most products usually ship within a few business days. Custom or bulk orders may take longer depending on complexity.

Parcels are sent tracked. Smaller items are usually sent via large letter post, but tracking can be added if preferred.

International customers are responsible for any customs duties, VAT, or import charges required by their country.

Customs delays are outside our control, but we’ll help however we can with tracking and shipping documentation.

If your order appears lost in transit, contact us and we’ll investigate with the shipping carrier.

Unused, non-customised products can usually be returned within 21 days depending on the product. Personalised/custom items are not returnable unless there is a defect or error on our part.

Please contact us immediately with photos and your order number. We will work to resolve the issue by replacing or refunding the product.

• Keep leather dry and avoid harsh chemicals.
• Wipe clean with a damp cloth.
• Use a leather conditioner occasionally to maintain flexibility.

• Wipe gently with a soft cloth.
• Avoid abrasive cleaners that could damage engravings.
• For clocks, replace batteries as needed and avoid placing them in damp areas.
• For engraved cutlery, hand washing is recommended to preserve the finish.

Yes. Leather is a natural material, so grain, colour, and engraving appearance may vary slightly from piece to piece.

We generally recommend hand washing engraved cutlery and similar items to preserve the finish and engraving quality.

No, sorry — but if you saw our wrapping skills, you’d understand why!

You can reach us through the contact page on our website or by phone at +44 7624 496004.

Burntstuff is based in the Isle of Man and ships worldwide.

Yes. We regularly produce custom woggles, leather items, awards, and engraved gifts for Scout groups, camps, and events.

Possibly. If you have an idea that isn’t listed on the website, contact us and we’ll see what’s possible.